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Privacy Policy

Last Updated: June 1, 2023

At Adiapricon Travel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Fill out a form to subscribe to our newsletter
  • Request a travel quote
  • Book a tour or travel service
  • Contact our customer service team
  • Participate in promotions or surveys
  • Submit reviews or testimonials

The personal information we collect may include:

  • Name, email address, and phone number
  • Mailing address
  • Date of birth
  • Payment information (credit card details, billing address)
  • Passport details and other identification information
  • Travel preferences and requirements
  • Special assistance needs or dietary restrictions

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

  • IP address
  • Browser type and version
  • Operating system
  • Time zone setting and location
  • Pages viewed and links clicked
  • Referring websites
  • Time spent on pages

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small text files stored on your device that help us provide you with a better browsing experience. For detailed information about how we use cookies, please refer to our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

2.1 Providing Services

  • Processing and confirming your travel bookings
  • Creating and managing your account
  • Providing customer support
  • Facilitating communication with travel suppliers
  • Managing your travel itinerary

2.2 Business Operations

  • Improving our website and services
  • Analyzing usage trends and preferences
  • Detecting and preventing fraud
  • Processing payments
  • Conducting internal research and development

2.3 Marketing and Communications

  • Sending promotional emails about new tours, special offers, or other information we think you may find interesting
  • Providing travel updates and newsletters if you have subscribed to them
  • Contacting you for market research purposes
  • Customizing website content based on your interests

We will only send marketing communications to you if you have given your consent to receive them or if we are otherwise permitted by law to do so. You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any of our emails or by contacting us directly.

3. Information Sharing and Disclosure

We may share your personal information with the following categories of third parties:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Travel suppliers (hotels, airlines, tour operators)
  • Payment processors
  • Customer support services
  • IT and system administration providers
  • Marketing and email delivery services

These service providers are obligated to protect your information and may only use it as directed by us to provide their services.

3.2 Business Transfers

If Adiapricon Travel is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information to:

  • Enforce our policies and agreements
  • Protect the rights, property, or safety of Adiapricon Travel, our customers, or others
  • Prevent or investigate possible wrongdoing in connection with our services

4. Data Security

We implement appropriate technical and organizational measures to maintain the security of your personal information and protect it against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Key security measures include:

  • Encryption of sensitive data
  • Secure socket layer (SSL) technology
  • Regular security assessments
  • Access controls and authentication procedures
  • Staff training on data protection

While we strive to protect your personal information, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Legal obligations that apply to us
  • Whether retention is advisable in light of our legal position (such as for legal claims or regulatory investigations)

When we no longer need to use your personal information, we will securely delete or anonymize it so that it can no longer be associated with you.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

6.1 Access and Update

You have the right to access and update the personal information we hold about you. You can view and edit certain information by logging into your account on our website or by contacting us directly.

6.2 Data Portability

You may have the right to receive a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.

6.3 Deletion

You may have the right to request that we delete your personal information in certain circumstances, subject to legal obligations that may require us to retain your data.

6.4 Objection and Restriction

You may have the right to object to our processing of your personal information or to request that we restrict the processing of your personal information under certain circumstances.

6.5 Withdrawal of Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

7. International Data Transfers

Adiapricon Travel is based in Australia, and your information may be transferred to, stored, and processed in Australia and other countries where our service providers maintain facilities. These countries may have data protection laws that are different from those in your country.

When we transfer your information internationally, we take appropriate safeguards to ensure that your personal information receives an adequate level of protection, including:

  • Using approved standard contractual clauses
  • Ensuring third parties are certified under appropriate data protection schemes
  • Implementing technical and organizational measures to protect your data

8. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

9. Links to Other Websites

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of any third-party website. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policy of every website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Adiapricon Travel
123 George Street
Sydney, NSW 2000
Australia

Email: [email protected]
Phone: +61 2 8729 5820

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.

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Your trusted Australian travel agency since 2010. We specialize in creating unforgettable travel experiences throughout Australia.

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